Frequently asked questions

We are committed to being a cruelty-free brand. We do not conduct any animal testing on our products, and we ensure that all our suppliers follow the same policy.

Our products are formulated with a focus on being gentle and suitable for various skin types, including sensitive skin. However, as everyone’s skin is unique, we recommend doing a patch test before using a new product.

We offer various shipping options, including standard and expedited shipping. The shipping costs and delivery times will depend on your location. You can find detailed information on shipping options and costs during the checkout process.

We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return it within 30 days of receiving it. Please refer to our Returns & Refunds page for more details and instructions on how to initiate a return.

Yes, we strive to use high-quality ingredients and avoid harmful chemicals in our formulations. Our products are free from parabens, sulfates, phthalates, and other potentially harmful substances.

Many of our products are vegan, but not all. We clearly indicate whether a product is vegan on its product page. Additionally, you can find a dedicated section on our website for our vegan products.

Yes, you will receive a tracking number once your order is shipped. You can use this tracking number to monitor the status of your package.

Yes, we offer international shipping to select countries. During the checkout process, you can enter your address to see if we ship to your location.

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal. Your payment information is secure and encrypted to protect your privacy.

If you have any questions or need assistance, you can reach our customer support team through the “Contact Us” page on our website. We’ll be happy to help!

Remember, our customer satisfaction is our top priority, and we want to ensure you have the best shopping experience with us. Happy shopping!

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