Returns & Refunds

Refund policy

HOW DO I RETURN AN ITEM PURCHASED ON
AANYAENTERPRISE?

INDIAN ORDERS:

Aanya Enterprise offers its customers an ‘Easy return policy,’ allowing you to raise a return/exchange request for a product within 5 days of its delivery. We also accept partial returns, enabling you to request a return for one or all products in your order.

Here’s a step-by-step guide on how to initiate a return or exchange with Aanya Enterprise:

Step 1: Contact our Customer Support team via email at [email protected] within 5 business days of receiving your order.

Step 2: Please provide us with the following details in your email:

  • Your order ID
  • Your request for return, replacement, or refund
  • Attach an image of the product you wish to return for our reference
  • Include a copy of the invoice for verification purposes

Step 3: Once we receive your email, we will review your request and get back to you promptly. If your return request is eligible, we will initiate the return process.

Step 4: Our team will arrange the pickup of the products within 2-4 business days from the date of your request approval. It’s essential to ensure that the products are securely packaged and the seals, labels, and barcodes are intact to process the return or exchange.

Step 5: After we receive the returned products and inspect them to ensure they meet the return policy criteria, we will proceed with the refund or replacement as per your initial request.

At Aanya Enterprise, we strive to provide excellent customer service and ensure a smooth and hassle-free return experience for our valued customers. If you have any further questions or concerns, please don’t hesitate to reach out to our Customer Support team. We are here to assist you every step of the way. Thank you for choosing Aanya Enterprise!

INTERNATIONAL ORDERS:

Products can only be eligible for returns at Aanya Enterprise if they are received by the customer in a damaged, defective, expired, or incorrect state. In such cases, we allow returns only for products that are in their original packaging, unused, and sealed condition. Please note that opened or used products will not be accepted as returns.

If your return request meets the eligibility criteria, Aanya Enterprise will either replace the damaged/defective/expired/wrong product or refund the invoiced rupee value for the product. Additionally, we will reimburse the customer for any additional customs amount paid to receive the product by issuing a refund coupon. This refund coupon can be applied to the customer’s next order with Aanya Enterprise. However, to avail of this reimbursement, the customer must provide a copy of the customs receipt as proof of the additional amount paid.

Please keep in mind that the availability of stock will determine whether a replacement is possible. In cases where a replacement product may not be available, we will proceed with a full refund.

It’s important to review our exclusions to refunds to ensure you understand the scenarios where refunds might not be applicable. If you have any questions or concerns regarding our return policy or the refund process, please reach out to our dedicated Customer Support team. We are committed to providing the best service and support to our valued customers at Aanya Enterprise. Thank you for choosing us as your trusted shopping partner!

WHICH ARE THE ITEMS THAT CANNOT BE RETURNED/EXCHANGED?
Returns will not be accepted under the following conditions:

  1. Product Damaged Due to Misuse/Overuse: Products that are damaged due to misuse or overuse by the customer will not be eligible for returns.

  2. Returned Without Original Packaging: If a product is returned without its original packaging, including price tags, labels, original packing, freebies, and other accessories, or if the original packaging is damaged, the return request will not be accepted.

  3. Tampered Serial Number: Products with tampered serial numbers will not be eligible for returns.

  4. Defective Products Not Covered by Warranty: Defective products that are not covered under the Seller/Manufacturer’s warranty will not be eligible for returns.

  5. Used or Altered Products: Products that have been used or altered from their original condition will not be accepted as returns.

  6. Request Initiated After 5 Business Days: Return requests initiated after 5 business days of order delivery will not be accepted.

  7. Free Products Provided by Brand: Any free products provided by the brand as part of promotions or offers cannot be returned.

Categories Not Eligible for Return:

  1. Customized Products: Products that are customized, such as lipsticks, compacts, mascaras, etc., cannot be returned as they are available only during select promotions and are ordered on demand.

  2. Personal Care Appliances: Due to hygiene reasons, personal care appliances cannot be returned.

Please be aware that during certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding such exceptions will be visible on the promotion banner. If you have any questions or need further clarification, please feel free to contact our customer care team. We are always here to assist you with any inquiries you may have. Thank you for understanding our return policy at Aanya Enterprise.

I HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM/WRONG PRODUCT IN MY ORDER, HOW SHOULD I PROCEED?

we take utmost care to ensure that our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare event that you receive a product damaged during shipment or transit, or if you have been sent a wrong product, we are here to assist you with a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or the wrong product, please follow these simple steps to initiate your return/refund within 5 days of receiving the order:

Step 1: Contact our Customer Support team via email at [email protected] within 5 business days of receiving the order.

Step 2: Provide us with the following details in your email:

  • Your order ID
  • Your request for return, replacement, or refund for the damaged/defective/wrong items in your order
  • Attach an image of the product and the invoice for our reference

Step 3: After receiving your email, we will review your request promptly. If your return request meets the eligibility criteria, we will proceed with the return process.

Step 4: Our team will arrange for the pickup of the products within 2-4 business days from the date of your request approval. It is crucial that the products are securely packaged and have their seals, labels, and barcodes intact for the return to be processed.

Step 5: We will initiate the refund or replacement process only after we receive the returned products and verify that they meet the required conditions.

Please keep in mind that the availability of stock will determine whether a replacement is possible. In the event that a replacement product may not be available, we will proceed with a full refund.

At Aanya Enterprise, we strive to provide the best service and support to our valued customers. If you have any further questions or concerns, please do not hesitate to reach out to our Customer Support team. We are here to assist you every step of the way. Thank you for choosing Aanya Enterprise!

DO I HAVE TO RETURN THE FREE GIFT WHEN I RETURN A PRODUCT?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

CAN I RETURN PART OF MY ORDER?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

HOW WILL I GET REFUNDED FOR THE RETURNED ORDERS AND HOW LONG WILL THIS PROCESS TAKE?

  1. Once the products have been received and verified at our warehouse, we will initiate the refund.

  2. For payments made through credit/debit cards or net banking, the refund will be processed back to the same account used for the original payment. This will be done within 24-48 business hours after we receive the products. Please note that it may take an additional 2-3 business days for the refunded amount to appear in your account.

  3. If the payment was made through cash on delivery, we will initiate a bank transfer for the refund amount. This process will be completed within 24-48 business hours after we receive the products and receive your bank details via email. The amount will then take an additional 2-3 business days to reflect in your account.

  4. As an added convenience, we also offer the option of a hassle-free refund through Aanya Enterprise coupons. These coupons can be used for future purchases on our platform.

Rest assured, we strive to make the refund process as efficient and seamless as possible for our valued customers. If you have any questions or concerns regarding refunds, please feel free to contact our customer support team.

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